Privacy Policy

Last Updated: September 4, 2026

1. Information We Collect

We collect information that you provide directly to us when you sign up for our community, make a purchase, or contact us:

Name (first and last name)
Email address
Phone number (optional)
Payment information (processed securely through Stripe — we do not store your full card number)

When you visit our website we also automatically collect standard technical and usage data, such as your IP address and approximate location, browser and device type, the pages you visit, and how you arrived at our site.

2. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, understand how it is used, remember how you found us, and measure the effectiveness of our advertising. This includes standard analytics and advertising tools such as Google Analytics and the Meta (Facebook/Instagram) advertising pixel, which are subject to their providers' own privacy policies. You can control or delete cookies through your browser settings, and you can manage ad personalization through your Google and Meta account settings.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your transactions and manage your subscription
Send you technical notices, support messages, and account updates
Respond to your comments and questions
Analyze usage patterns to improve our website and content
Measure advertising effectiveness and deliver relevant ads
Detect and prevent fraud

4. Information Sharing

We do not sell, trade, or rent your personal information. We share it only with the service providers we rely on to run our business, such as our payment processor, analytics and advertising platforms, and the tools that power our email and community, and only for the purpose of providing our services to you. We may also disclose information if required by law, subpoena, or legal process.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your membership, we may retain certain data for up to 3 years for accounting, legal, and fraud prevention purposes. You can request deletion of your data at any time (see Section 7).

6. Data Security

We implement reasonable security measures to protect your personal information, including HTTPS encryption on all pages and secure third-party payment processing through Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

All Users

Regardless of where you live, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

California Residents (CCPA)

If you are a California resident, you additionally have the right to:

Know what personal information we collect, use, and disclose about you
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell your information)
Not be discriminated against for exercising your privacy rights

European Economic Area Residents (GDPR)

If you are located in the EEA, you additionally have the right to:

Object to processing of your personal information
Request restriction of processing
Data portability (receive your data in a structured, machine-readable format)
Withdraw consent at any time where we rely on consent as the legal basis for processing
Lodge a complaint with your local data protection authority

Our legal basis for processing your data is: (a) performance of a contract (providing your membership), (b) legitimate interest (analytics, fraud prevention), and (c) consent (marketing and advertising cookies).

To exercise any of these rights, contact us at: training@askglitch.com

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and emailing active members when appropriate.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:

Email: training@askglitch.com